Shipping Policy

Last Updated: August 22, 2026

At Inniverse, we work with trusted fulfillment partners to provide customers with reliable product delivery worldwide. Our shipping process is designed to provide transparent order processing, shipment tracking, and support throughout the delivery journey.

1. Order Processing and Fulfillment

Orders are processed according to the product’s availability, production requirements, customization requirements, and fulfillment conditions.

Because different products may have different processing and production timelines, shipping times may vary by product. The estimated processing and shipping timeline will be provided on the product page, order confirmation, or other applicable order information.

For products that are:
· Pre-order items
· Made-to-order products
· Customized products
· Private-label products
· Special production items

The stated production and shipping timeline will apply instead of standard processing times.

2. Shipping Time Estimates

Shipping times depend on:
· Product type and availability
· Warehouse processing time
· Selected shipping method
· Destination country or region
· Customs clearance procedures
· Carrier transportation schedules

Estimated shipping times are provided as guidance only and are not guaranteed delivery dates unless specifically stated otherwise.

Once an order has been dispatched, actual delivery times may vary due to factors outside of our control, including carrier delays, customs inspections, weather conditions, holidays, or other unexpected events.

3. Shipping Methods

Depending on product type, destination, and availability, orders may be shipped using:
· International express shipping
· Air freight
· Sea freight
· Rail or land transportation
· Other available logistics services

We select appropriate shipping methods and carriers based on delivery requirements, product characteristics, cost, and destination.

Available carriers may include major international logistics providers such as DHL, FedEx, UPS, and other approved transportation partners.

4. Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Customers can use the tracking number to monitor shipment progress. Tracking information should reflect the actual carrier and shipment details.

Please note that tracking updates may require additional time after the package has been handed over to the carrier.

5. Shipping Delays

While we work to ensure timely delivery, delays may occasionally occur due to:
· Inventory shortages
· Production delays
· Carrier disruptions
· Customs inspections
· Weather events
· Transportation interruptions
· Other circumstances beyond reasonable control

If a significant delay occurs, we will provide available updates regarding the affected order and revised shipping expectations.

6. International Shipping, Customs, Duties, and Taxes

International orders may be subject to customs clearance procedures, import regulations, duties, taxes, or other charges depending on the destination country.

Customers are responsible for any customs duties, import taxes, or fees assigned to them under applicable shipping terms and local regulations.

To support customs clearance, shipments may include required documentation such as:
· Commercial invoices
· Packing lists
· Product classification information
· Country of origin details
· Other required customs documents

Customers are responsible for ensuring that their destination country permits the import of ordered products.

7. Packaging Standards

All products are packaged according to the transportation method, product characteristics, and destination requirements.

Our fulfillment partners use reasonable packaging standards designed to reduce risks, including:
· Damage during transportation
· Moisture exposure
· Contamination
· Handling issues

Unless otherwise required, shipments are prepared using neutral packaging and will not include unauthorized promotional materials or third-party information.

8. Damaged or Missing Packages

If your order arrives damaged, please:
1. Take photos or videos of the external package before opening.
2. Record the unboxing process whenever possible.
3. Keep all packaging materials.
4. Contact Inniverse customer support with supporting evidence.

For missing shipments or delivery issues, please provide:
· Order number
· Tracking information
· Delivery details
· Any relevant carrier communication

We will review the available information and assist with the resolution process.

9. Shipping Protection Period

For logistics-related issues, protection periods may vary depending on the transportation method:
· Express shipments and air freight: up to 60 days after shipment
· Sea freight: up to 90 days after shipment
· Rail or land freight: up to 75 days after shipment
· Multimodal shipments: based on the applicable transportation route
· Shipments without tracking: up to 90 days beginning 10 days after payment

These periods apply only to shipping-related claims and do not replace any separate return, refund, or product warranty policies.

10. Shipping Dispute Resolution

If a shipping-related issue occurs, customers should first contact Inniverse support and provide relevant evidence.

Depending on the situation, supporting information may include:
· Tracking records
· Delivery confirmation
· Photos or videos
· Packaging evidence
· Carrier reports
· Order details

Inniverse will review the available information and work toward a fair resolution.

11. Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please verify:
· Full name
· Shipping address
· Postal code
· Phone number
· Other required delivery information

Inniverse is not responsible for delays or failed deliveries caused by incorrect or incomplete customer-provided information.

12. Contact Us

If you have questions regarding your shipment, tracking information, customs requirements, or delivery concerns, please contact our customer support team.

We are committed to providing a reliable and transparent shipping experience for every Inniverse customer.